Terms & Conditions

Terms of Engagement

Thank you for engaging with Diane Butterworth Ltd; we are delighted to be working with you.

This section sets out the terms of engagement in which Diane Butterworth Ltd will provide services to you and our respective responsibilities. Your confirmation of project approval via email is a digital signature acknowledging that you have read and agree to the terms and conditions stated in this document.

Fees and Quotations

Project-specific fees will be outlined within your personalised quotation. All projects have a minimum timed fee of 1 hour unless specified within this document’s ‘Our Services’ section. Project timeframes will be estimated in good faith, and a quotation will be provided. Our quotations are valid for 3 months.

Payment Terms

An invoice with a summary of projects completed will be sent out on the closest working day of both the 15^th and the last day of the month. Invoices must be paid within 15 days of receiving them. We may request a 50% upfront payment for longer-term or larger-value projects to secure studio time.

We reserve the right to charge a late payment fee of 10% per month on any outstanding payments. We also reserve the right to suspend our services to you if invoices or fees are unduly delayed. We intend to exercise these rights only when it is fair and reasonable to do so. If you do not accept that an invoiced fee is fair and reasonable, you must notify us within 7 days of receipt; failing that, you will be deemed to have accepted the payment fee.

Diane Butterworth Ltd is VAT registered; any prices quoted exclude VAT unless clearly stated.

Agreement of terms

Your confirmation of project approval via email is a digital signature acknowledging that you have read and agree to the terms and conditions stated in this document. These terms and conditions are available to you on every quotation.

Lead Times

Our lead times vary depending on project and studio availability. At the time of the quotation, we can provide an estimated time frame and completion date; we can hold this date for 24 hours.

Once project approval has been confirmed, we will resubmit a completion date based on availability. We will do our utmost ability to achieve completion dates on time. However, there may be occasions when this may not be possible. Lead times are not contractional.

Deliverables

The relevant deliverables will be sent either via email or a cloud-sharing platform. In the case of BIM projects, and upon agreement of service, we will upload content to a Common Data Environment provided by the client.

Amendments

A draft will be sent to you, or a digital meeting will be arranged to review the project before submitting it. At this stage, we allow for one round of reasonable amendments.

Any further amendments beyond these instructions may incur additional charges at our hourly rate. We will notify you in advance and provide an estimate and a supplementary quotation.

Period of Engagement

The agreement between Diane Butterworth Ltd and yourself commences on the date of the first confirmation of any project work via email confirmation.

We reserve the right to make changes to the terms and conditions within this policy without notice. This is an ongoing contract with no expiration date, this is not a monthly contract.

Expenses

Any expenses incurred throughout Diane Butterworth Ltd carrying out work for you, including any additional travel to your office or printed media, will be agreed upon in advance and added to your next invoice.

Employment Status

It is agreed that the employees of Diane Butterworth Ltd are independent contractors and not employees of your own business. At your approval, we will speak with and/or email your clients on your behalf and represent your business.

Neither party can make any commitment on behalf of the other party without written authorisation.

Confidentiality

Communication between Diane Butterworth Ltd is confidential, and we take all necessary steps to keep your information private. We will only disclose information on your behalf after authorisation has been received.

Diane Butterworth Ltd reserves the right to mention you as a client for promotional purposes, training or other business purposes. We will contact you for the right to use your logo in any of our marketing materials, including our website. We will not disclose any confidential information. We reserve the right to use any plans, images and digital content created by us for you on any of our digital media platforms. We will ensure your and your client’s names are not used or visible. If you would prefer us not to share a certain project, please email the team at hello@dianebutterworth.com.

Diane Butterworth Ltd reserves the right to demonstrate how we’ve added value or solved a problem for you/your business as part of our marketing strategy on the condition that we do not disclose your company or your client’s names. This is for, but not limited to, case studies, blogs and newsletters.

Insurance

Diane Butterworth Ltd has up-to-date insurance as a registered Interior Designer; this includes public liability, professional indemnity and employer’s liability. Please email hello@dianebutterworth.com to receive a confirmation certificate of insurance if required.

It is your responsibility to ensure you have adequate insurance in place, especially for professional indemnity, to cover the legal costs and expenses to rectify any mistakes created by providing Diane Butterworth Ltd with incorrect information.

Limitation of Liability

Diane Butterworth Ltd will provide CAD support with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by negligence or wilful default. However, to the maximum extent permitted by law, we will not be responsible for any losses, damages, costs, expenses or penalties where you, or others, supplied incorrect and incomplete information or failed to supply any appropriate information.

Although Diane Butterworth Ltd is highly skilled, it is your responsibility to check all work we provide to ensure the information provided by both parties is correct.

Conflict of interest

We will evaluate the conflict in-house if multiple customers approach us to work on the same project. In most cases, we will proceed to complete both/all projects. Both/all projects will be quoted using our standard procedure. We will not disclose to any party that we are working with multiple clients or disclose any client names if the situation is made aware of. Where conflicts are identified and cannot be managed in a way that protects your interests, we reserve the right to decline the project.

Privacy and data protection

Diane Butterworth Ltd is committed to protecting your privacy and your data. Please see our privacy policy for more details, including how we store and use data about our clients in accordance and compliance with the United Kingdom data protection law.

Communications

From time to time, we may send you promotional offers and/or newsletters that we think you will find useful. If you do not wish to receive such information, you can unsubscribe. If you do not know how to unsubscribe, please email the team at hello@dianebutterworth.com

Complaints

We are committed to providing you with top-quality service. However, should there be any cause for complaint, please get in touch with us as soon as possible so we can investigate and promptly do everything reasonable to rectify the complaint.

Privacy Statement

When you engage with Diane Butterworth Ltd, you trust us with your information. Your privacy is important to us and we will only use your personal information as set out in this policy.

How and when we collect your information

We use Google Analytics to help us understand the traffic on our website and monitor webpage usage to enhance the functionality of our website and improve your user experience. We do not capture your data, transfer it to anyone else or use any third-party cookies. By continuing to use this website you consent to the use of our cookies, however, you can disable these in your browser settings.

Whether you sign up to our mailing list or contact us directly to enquire about a service, you provide us with certain information voluntarily. This includes your name, email address, and any other information you choose to give to us.

We may ask for personal and sensitive data from you to assess your suitability for our vacancies. This data can include (but is not limited to) your name, address, e-mail address, telephone number, previous employment, and education history. We will collect data such as your ethnic origin only for the purposes required by law.

We will never disclose your Personally Identifiable Information (PII) to a third party, unless

It is required in connection with the work we are doing for you or your organisation.

We transfer ownership of our business to another party who would need your information to continue interacting with you.

Required to do so by lawful authority or under any of the exemptions contained within the General Data Protection Regulation.

What we use your information for

Your PII will be used to contact you in connection with any enquiry you have made with us and any work we are doing for you or your organization.

To keep you up to date with our business news via our monthly newsletter. You can opt-out of our marketing list or update your email preferences by clicking the unsubscribe button.

The lifespan of your information

We keep your information on file whilst you are a client so we can deliver you the best service Diane Butterworth Ltd can offer.

When we no longer need your information and we have no legal or regulatory obligations, we will either remove it from our systems or depersonalize it, so we cannot identify you.

Making a complaint

If you have a complaint regarding any aspect of your data being used by Diane Butterworth Ltd or this privacy policy, please email the team at hello@dianebutterworth.com.

If you are not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office via their online form below.